FAQ
Care of DW Lacquer Finishes:Caring for any of our Lacquer finishes could be compared to caring for your car. Since our lacquers are of the same caliber as those in the auto industry, we recommend a similar process. For a thorough cleaning, we suggest you remove all lugs and hardware from the shell. Clean the drums with a solution of mild detergent (dishwashing soap works well) and water, then dry completely with a soft clean cloth. To add a great shine, procure a petroleum-based liquid wax from an auto parts store. Follow the directions on the wax using small amounts on a soft clean cloth. Applied sparingly will yield the best results. Care of DW Satin Oil Finishes:A light dusting will generally do in most cases for Satin Oil. For a more thorough cleaning, use a damp (not wet) rag and dry the shell immediately after. You may find it easier to clean the shell by removing the lugs and hardware. Care of DW FinishPly™ Finishes:FinishPly™ can be cleaned with a solution of mild detergent (dishwashing soap works well) and water. For a thorough cleaning, remove all lugs and hardware from the shell. Tuning Your DW Drums:Watch John Good's Tuning Demonstration here: http://www.youtube.com/watch?v=yl9wgXSfxew Proper Storage of your DW Drums:It is very important to protect your drums from damage and temperature extremes. It is recommended that cases or soft bags be used when transporting and storing drums. If your drums are set up for an extended period of time, keep them covered. Keep drums away from and out of damp or cold areas. How to control for potential damage from extreme temperatures:Extreme temperature shifts within a short period of time do pose a potential hazard to drum shells and their finishes. As humidity and temperature change, the moisture content within the cells of the wood is affected. This can make the shells expand or contract, warp or even crack. A general consensus among drum manufacturers has been that drums are safe and comfortable when stored in an environment in which you are comfortable in. DW drumheads:DW drumheads are a special design made exclusively for DW by Remo. They have pressed counter-hoops and a sharp angle around the bearing edge. This combination of factors allows the head to sit better on the bearing edge and produces a very resonate and clear tone. DW heads can be special ordered through your local authorized DW dealer. Maple vs. Birch:Maple shells naturally have long and slow sustains ratios causing a warm and resonant tone throughout the drum. The addition of reinforcing hoops to maple shells provide strength, definition, and focus the overall sound. All reinforcing rings vary in size depending on the drums dimension. Birchwood shells tend to contain opposite tonal properties from maple. Birch naturally has short, fast sustain ratios causing a higher pitch and greater attack velocity. We do not install the reinforcing rings on the birch shells because of the overkill and choke that would result in doing so. Both types of wood are available in all finish, color, and size selections of the Collector's Series. Add-on drums: We build "add-on" toms all the time. To produce an add-on, we need to know the note value and the sizes of all your drums. With this information, we can TimbreMatch™ your new drum to fit tonally with your existing set. If the finish is a lacquer or satin oil, we will have you send in one of your drums for a color match. Since maple and birch color & grain pattern can vary, we use the color match to be sure that the grain pattern and underlying color of the new tom matches your existing kit. Please contact your local authorized DW dealer to place your new order. Refinishing: We do not offer any type of refinishing service due to our high production demands for our Collector's Series® kits. You may consider contacting a drum specialist or drum dealer in your area for further information on companies that specialize in refinishing. DW Drums limited Warranty:Drum Workshop, Inc. warrants that Custom Shop DW Drum Shells and Finishes (Collector's Series®, Classics Series™, and Jazz Series™) are
free of material and workmanship defects for a period of Two (2) years from the original date of purchase.
All drum hardware is covered for a period of one (1) year. Drum Workshop will repair or replace any defective components free of charge with comparable or functionally equivalent parts to the original purchaser upon delivery of the product to an authorized DW Drums dealer. Said defective component/s will become the property of Drum Workshop. Proof of purchase and status as the original purchaser are required for warranty coverage. Authorized DW Drums dealers are not agents or independent contractors of Drum Workshop, Inc. and all warranty repair work is performed by Drum Workshop, Inc. Drum shells shall refer to the wood body of the instrument and its components such as reinforcement hoops, bearing edges and finish (FinishPly laminates, Satin Oil, and any Lacquer process including, but not limited to Graphics, Exotics and any combination thereof). Drum Hardware refers to any and all plated metal components consisting of, but not limited to, lugs, counter hoops, tension rods, throw-offs, butt plates, spurs, tom brackets, tom mounts, and other related mounting hardware. This warranty does not cover:
Warranty claims should be addressed to an authorized DW Drums dealer, along with the original sales receipt. In the event that a dealer is unable to correct a warranty defect, the dealer will contact Drum Workshop for further instructions as to the return of said product to the factory for inspection and repair or replacement. Upon repair or replacement a new warranty will not apply. Rather, the previous warranty will be in effect. No shipments will be accepted without first obtaining a Return Authorization (RA) number. Any and all shipping charges will be the sole responsibility of the purchaser. This warranty gives the original owner of Drum Workshop products specific legal rights. He or she may also have other rights which vary by state, country or province. These provisions and limited warranty are covered by the laws where the original purchase took place. Drum Workshop, the warrantor under this limited warranty, recognizes that this agreement is enforceable only to the extent and in a manner permitted under applicable laws. Terms and conditions of this limited warranty are subject to change without notice.
All products warranted under this specific coverage will be honored.
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How to adjust your DW Pedal:For the bass drum pedals, there are a variety of adjustments. One of the most important is the side/duel adjusting hoop clamp. This allows you to modify the height of the clamp for your bass drum hoop. Once the adjustment has been made, a quarter turn on the side-hoop clamp is all that is necessary for set up. Using the allen wrench provided when you purchased the pedal, loosen the set screw on the round knurled nut above the hoop clamp. Adjust the nut to narrow or widen the gap of the hoop clamp for your bass drum. Remember to tighten the set-screw once you dial in the proper height. The spring tension can be adjusted by loosening the round knurled nut at the base of the spring. Underneath the ear of the base casting, pull down on the spring tension nut and adjust the tension by tightening it or loosening it. After you've dialed it in, keep it there by tightening the knurled nut above the ear. Another feature is the slotted stroke adjustment. This allows you to adjust the distance of the beater to the drumhead. Just loosen the drum key screw above the spring and set for the desired action. Delta II pedals feature a weight system that can be modified to suit your playing style. Simply loosen the screw that secures them to the post with a screwdriver and increase or decrease the weights for the desired response. And finally, there is the beater height. This is the most common adjustment to make. Loosen the drum key screw on the beater hub and raise or lower the beater as necessary. We recommend adjusting only one of these features at a time until you become familiar with the reaction they provide. How to adjust your DW Hi-Hat:The only adjustment is for spring tension. Loosen the drum key screw just above the footboard. Care of DW Hardware:To clean the stands or lugs and counter-hoops on your drums, most household appliance cleaners will work fine. Avoid any product that contains ammonia. Single Pedal/Double Pedal Conversion: It's possible that you can upgrade to a double pedal, however, the answer really depends on your current pedal. The easiest way to upgrade is to buy a 5012--the primary side of a double pedal unit and the connecting universal rod. Your existing pedal will then be used as the slave pedal in the double unit. Before you order one, you will want to make sure that the stroke adjustment (the black, tear-drop shaped piece that sits above the spring) attached to the hex shaft is SQUARE. In other words, the end of the hex shaft that sticks out of the pedal needs to be square in shape. If not, the 5012 will not work. A 9000 single cannot be upgraded to a double pedal. Replacement Parts: Most pedal and hardware replacement parts can be obtained through your local DW authorized dealer. They may contact us for a special order if they do not have the part you require in stock. You may also check our offerings of available replacement/upgrade parts in our Replacement Parts section of this web site. |
Endorsement Applications:To be considered for endorsement, the drummer must complete the accompanying PDF document. It must be returned to our artist relations department by mail along with all requested materials. Please mail the completed application to: Drum Workshop The application is a review process and will be reviewed as expeditiously as possible. We will notify you by mail if your application is approved for an endorsement. How do I rent DW gear?DW gear can be rented through these backline companies: How to become a DW dealer:We have some criteria for opening Authorized Dealers. You would need a commercial retail storefront that actually transfers product to the end user in-person. You would also need to hold a business license in the state you intend to operate your business in. If you meet the qualifications above, we can send you all the necessary paperwork to get an account arranged for you. How to submit your ideas:
To submit your product ideas you must use this Adobe® Acrobat® (.PDF) document. It must be returned to us by mail
along with all requested materials. Drum Workshop, Inc. or any of its employees do not accept or consider ideas,
including ideas for new advertising campaigns, new promotions, new or improved products or technologies, product
enhancements, processes, materials, marketing plans or new product names submitted without the required Drum
Workshop, Inc. submission form attached.
DW Factory Tours:We offer factory tours almost every Thursday at 2:00pm and allow a maximum of 10 people per tour (per week). The tours fill up quickly so we ask that you contact us at least two days in advance to let us know you are coming and to reserve a spot for you on the tour. To Schedule a factory tour please contact DW Customer Service via eForm: dwdrums.com/contact or by phone: 805-485-6999 x450. Tour - The factory tour is completely free of charge. It begins at 2pm and lasts about an hour. We request that all of our guests arrive about 10 minutes early. The tour is on a tight schedule and we cannot wait for guests that are arriving late. Age Limit – We do not allow children under the age of 5 years old on the tour. Being a manufacturing company, we have forklifts and machines operating in a loud environment which can be dangerous for children. Dress Attire – Please dress in comfortable clothing. The tour runs for about an hour and we will walk through the entire 50,000 sq. foot factory. Some departments may be cool as others are hot and humid. We require all guests to wear “closed toe” shoes (running shoes, sneakers, boots, etc.). Guests that arrive to the factory wearing open toe shoes (flip flops, sandals, crocs, etc.) will not be allowed in the factory for safety reasons. Accessibility – Our factory has certain divisions with narrow walkways and standing areas for our tour guides and guests. Cameras – Photography is only allowed in designated areas throughout the tour to help document your factory visit. This is to protect some of our procedures as well as the custom ideas and finishes of our customers and artists. Please refrain from taking photos until allowed. A couple of the areas EXCLUDED from photography are the Shell Shop and Paint Booth. Please ask the tour guide for permission to take photos and they will advise as needed. Violators may be asked to leave the tour. Thank you, we hope you enjoy your visit! back to top DW Pedals and Hardware Warranty:For a period of five years from the date of purchase, Drum Workshop, Inc. guarantees the original owner, when presented with proof of
purchase, that all DW Bass Drum Pedal cast parts are free of material and manufacturing defects. This warranty is limited to cast parts
only; such as the base casting, footboard, beater hub, sprocket, heel and cam casting. This warranty does not include moving parts;
such as the spring assembly, beater ball, radius rod, hex shaft, ball bearings, etc. If under normal playing conditions parts covered
in this limited five year warranty fail, they will be replaced at no charge. Return the pedal to your authorized DW dealer or, if there
is not a dealer in your area, contact DW direct. DO NOT send pedal to DW without first receiving a Return Authorization Number.
Shipping charges to DW will be paid by the consumer. Drum Workshop, Inc will not accept returns with evidence of misuse or alteration.
DW’s maximum liability pursuant to this warranty is limited to the monetary value of the product that is the subject of the warranty claim.
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